TERMS AND CONDITIONS

Information

  • Minimum opening orders and reorders are $300.00
  • All prices are subject to change without notice
  • Items are billed at prices in effect at time of order

Payment Terms

  • Minimum order is $300.00 – any artwork configuration
  • All goods remain the property of Mel V inc until payment has been received in full
  • Opening orders must be prepaid by a major credit card; Visa, Mastercard or American Express
  • Customer authorizes any/all charges associated with this order to be charged on their credit card
  • Lyon Credit is available only to qualified and established customers and must be supported by a valid credit card. Credit application with sufficient trade and bank references must be submitted for credit approval
  • Terms are as follows: net 30, invoices are due payable 30 days from their date
  • Mel V inc does NOT ship C.O.D.
  • A $30.00 fee will be charged for any returned cheques due to non-sufficient funds (NSF), along with the amount of the NSF cheque
  • Two instances of failure to adhere to the agreed terms will result in loss of credit privileges
  • Any overdue account reaching 90 days will be sent to Credimax Collections Agency
  • Prices subject to change without notice
  • All items come individually packaged and sold in units of 1
  • Please download and print the credit card authorization form below. Completely fill out and sign the form and fax it to 519.880.8950
    Note: Your credit card will not be charged until the order is ready to ship

Disclaimer

  • Due to the unique handmade nature of all our products, colouring and painting techniques may vary slightly

Product Returns/Damages

Mel V inc makes every effort to ensure that all products leaving our warehouse are in perfect condition. Should there be a quality concern once the items have arrived at your location, please contact Customer Service within 1 week of delivery. Claims that are not brought to Mel V’s attention within 1 week cannot be accepted.

  • Please examine your order upon arrival for any discrepancies
  • UPS damage claims must be reported upon delivery
  • Returns must be authorized by our office within 1 week of delivery
  • Any credit will be kept as a company credit and applied to your next purchase
  • Non-damage returns are subject to a restocking fee of 20% in addition to all shipping charges incurred
  • Merchandise must be returned in the original packaging and in the same condition as received
  • Shipping costs are non-refundable
  • Return shipping paid by customer
  • In the event of business closure, business bankruptcy or other cassation of business the signator of said order is personally responsible and will assume liability for any and all outstanding debts to Mel V inc

Shipping

  • Shipping costs are in addition to wholesale prices
  • Customers categorized as a residential delivery could be subject to additional shipping charges
  • Special handling requests may be subject to an extra charge
  • Shipping to USA is F.O.B. Buffalo, NY
  • Shipping to Canada is F.O.B. Waterloo, ON

Customer Agreement

  • By placing an order, the customer agrees to Mel V Inc terms and conditions

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