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PAYMENT INFORMATION

  • Payment Information
    METHODS OF PAYMENT:
    Opening orders must be on Visa or MasterCard. Please download and print the credit card authorization form below. Completely fill out and sign the credit card authorization form and fax it to 519.880.8950.
    NOTE: Your credit card will not be charged until the order is ready to ship.

    Download credit card authorization form



    CREDIT APPLICATION:


    If you would like to apply for credit, please download and print the customer application below. Completely fill out and sign the application and fax it to 519.880.8950.
    NOTE: After the application is received, your credit will not be checked until an order is processed.

    Download customer application


    Documents are in Adobe pdf format. You must have a version of Adobe Reader to view the documents. Click here to download a version of Adobe Reader.

    WHEN PAYMENT IS DUE:
    If you have established Net 30 payment terms your payment will be due 30 days from the invoice date. Past due invoices will be charged an interest at the rate of 2% per month on any unpaid balance. A $30 fee will be charged for any returned cheque due to non-sufficient funds (NSF), along with the amount of the NSF cheque.
    If you have not established credit, your payment is due before order ships.


PRODUCT RETURNS

Mel V inc makes every effort to ensure that all products leaving our warehouse are in perfect condition. Should there be a quality concern once the items have arrived at your location, please contact Customer Service within 1 week of delivery. Claims that are not brought to Mel V’s attention within 1 week cannot be accepted.

  • Return Policy

    • Please examine your order upon arrival for any discrepancies
    • UPS damage claims must be reported upon delivery
    • Returns must be authorized by our office within 1 week of delivery
    • Any credit will be kept as a company credit and applied to your next purchase
    • Non-damage returns are subject to a restocking fee of 20% in addition to all shipping charges incurred
    • Merchandise must be returned in the original packaging and in the same condition as received
    • Shipping costs are non-refundable
    • Return shipping paid by customer
    • In the event of business closure, business bankruptcy or other cassation of business the signator of said order is personally responsible and will assume liability for any and all outstanding debts to Mel V inc


SHIPPING
  • Shipping costs are in addition to wholesale prices
  • Customers categorized as a residential delivery could be subject to additional shipping charges
  • Special handling requests may be subject to an extra charge
  • Shipping to USA is F.O.B. Buffalo, NY
  • Shipping to Canada is F.O.B. Waterloo, ON

TERMS & CONDITIONS

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